Voice really should be included in any Customer Engagement program.
Some say “no one uses voice anymore”. But, saying that does not make it true. Voice continues to be a mode of communication preferred by many customers. If there is any doubt, look on most company websites and you will find a company phone number.
Many people actually consider voice their preferred method for efficient communications. It can be the easiest way to receive brief and important information. So a company needs be sure to include voice in their customer engagement programs.
OLinks appreciates the role that modern engagement processes, like Social Media, play in business. We provide our business clients multiple services for customer engagement. We have an effective six step Social Media program that any size company can adopt.
We implement Social First/Social Last programs that encompasses;
However, the phone is not to be ignored. Voice communication is still used by our clients to push important information out to their customers in an effective and efficient manner.
In the past, implementation could be a major effort. Sending a message from an application to a phone required specialized hardware and software running in the client’s data center. Connections to CRM, PCS or ERP systems were through complex API’s or software gateways.
Providing a voice offering to your customer has become easy. With our cloud messaging service Email to Voice, all that is needed to send a voice message from an application is an ability to send an email. Email communication is common in enterprise applications; and also can be found in many IoT devices.
To learn more about how to voice-enable business applications, visit Email to Voice.