Voice really should be included in any Customer Engagement program. Some say “no one uses voice anymore”. But, saying that does not make it true. Voice continues to be a mode of communication preferred by many customers. If there is any doubt, look on most company websites and you will find a company phone number. Many […]Read more "Voice Cannot be Overlooked in a Customer Engagement Strategy"
Sound and voice are making a quiet come-back. The progress will be interesting to watch as the momentum increases. TechCrunch published an article on The Internet Of Sound saying that communicating with sound is deeply rooted in our history. Now, sound is being researched as the new ubiquitous network. The Internet Of Sound Is Here This is […]Read more "Sound and Voice are Back"
If we will all be points of contact on the Web, will there be a need for any centralized functions, such as banking? In a post called The Future Web, it states that “according to Kevin Kelly the next 5000 days the internet is destined to evolve into one giant super computer that can store, share, and […]Read more "As We All Become Points of Contact on the Web"